Caerphilly

Our veterinary nurse is always present to support our veterinary surgeon so you only need to focus on your pet's comfort. Some owners feel happy or prefer to hold their pets during the placement of the intravenous catheter. The level of participation is entirely up to you.

There are three different options. If you have a private garden, you could arrange a home burial. Alternatively, we could take the body afterwards and arrange cremation, either communal (no ashes returned) or private (ashes returned).

In Communal cremation, pets are cremated alongside other pets and there are no ashes returned. In Private cremation, pets are cremated individually and their ashes are collected and returned to their owners in a vessel of choice.

Of course. We carry with us the medication necessary to administer an injection that will relax your pet and help us to proceed with the appointment peacefully. Thankfully, this is rarely necessary.

We use one of the most reputable and long-lasting cremation services in South Wales. They have been accredited through the IAOPCC (International Association of Pet Cemeteries and Crematories) which ensures the highest of standards of quality and integrity. We have visited their premises and witnessed the cremation process ourselves and we trust them fully.

We are ALWAYS able to accommodate Home Euthanasia appointments within the same day. Depending on the time of contact, we might not be able to ensure the appointment falls within our normal working hours and would need to be treated as an Out of Hours emergency (which would carry an extra charge).

Please, give us a call immediately. We understand how suddenly our pets can deteriorate, so phone us and we will endeavour to arrange an appointment as soon as possible.

We understand how sudden health changes may happen, so we are always able to accommodate a Home Euthanasia on the same day. However, we encourage our clients to arrange these appointments with as much time as possible in order to avoid the stress of trying to arrange them in a rush.

 Most of the pets tolerate the placement of the intravenous catheter without the need of sedation. We keep the option of sedation available for special cases such as extremely anxious pets, pets that don't tolerate to be handled or cases of reported aggression. This medication is intended to be used with healthy pets and could trigger unpredicted reactions when used.

Of course you can. You can also hold your pet while our experienced team make all the preparations needed. In the same way, if you feel it becomes too difficult for you, it is perfectly fine not to be present during the appointment.

We always encourage for the other pets to be present during our Home Euthanasia appointments (as long as they are not disruptive). Pets, like us, can grieve. That is why it is always advisable for them to be present and to see their companion once they have passed.

This drug was utilized in the past as a sedative and anaesthetic medication. It makes pets to fall into a very deep sleep causing their breathing and heart to stop. It also causes unconsciousness. There is no pain whatsoever.

The word “euthanasia” comes from the Greek words “eu” (good) and “thanatos” (death). It means to alleviate your pet from further suffering. The administration of the medication that will put your pet to sleep is painless and causes unconsciousness. The pinch on the skin when placing the intravenous catheter is the only potentially "uncomfortable" moment. It feels like like a small scratch.

We take our work with the uppermost respect. It is a great responsibility and we treat every pet as our own every step of the way. Furthermore, the cremation services we use are IAOPCC (International Association of Pet Cemeteries and Crematories) accredited, which means they have the highest standard of integrity. We appreciate your trust in us and will live up to your expectations to the best of our abilities.

Once the medication has been administered, our veterinary surgeon will perform a chest auscultation to check that the heart has stopped and confirm that your pet has passed away.

Unfortunately, in order to reduce unnecessary emissions, we are not able to take pets with their bedding. However, can take a small toy or teddy if your pet had a favourite one.

The ashes are returned to us some time between 2-3 weeks. As soon as we receive them, we will contact you by either a phone call or text message to let you know and to arrange their collection from us.

Please, send us a photo of your pet and a text about him/her via email or Whatsapp and we will make sure your pet is there to be remembered.

Of course you can. There are some minimal requirements: You must own, not rent, the land where the pet is buried; it must not be near any water sources; there must be two feet of earth above the pet in heavy soils, and three feet in lighter soils. The pet's remains must not be hazardous to human health.

To put our pets to sleep is the most painful decision we have to make as pet owners and it is normal to have doubts. Our experienced team will be by your side to answer all your questions, guide you and reassure you through this difficult times. We offer Quality of Life Assessment appointments dedicated to discuss this precise concern.

The departure of a beloved pet is the same as to lose a member of the family or a close friend. Grief is a long and complex process that we all deal with differently. If you or a member of your family struggles, please, contact us and we can help directing you to free pet Bereavement Counselling Support services.

We cover a large area of South Wales, including Cardiff, Newport, the Vale of Glamorgan, Bridgend, Rhondda, Cwmbran and surrounding areas.

Yes we do. Insurance claims related to End of Life appointment don't carry any extra charge. Insurance claims related to other conditions are subject to £24 administration fee. Please note that currently we don't accept Direct Claims and all fees need to be covered fully either prior or during the appointment.

Unfortunately currently we don't offer any payment plans and all fees need to be covered fully either prior or during the appointment.