Effective Date: 19th August 2025

1. Introduction

Hensol Veterinary Services Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website https://www.hensolvets.com, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant privacy laws.

2. Information We Collect

We may collect and process the following information about you:

• Personal details: such as your name, email address, phone number, and postal address.
• Pet and medical details: information about your animals that is necessary for veterinary treatment.
• Payment details: processed securely through trusted third-party providers.
• Technical data: including your IP address, browser type, operating system, and cookies when you use our website.
• Communication data: records of enquiries, emails, or messages sent to us.

3. How We Use Your Information

We use your data to:

• Provide veterinary services and care for your pets.
• Process payments and manage billing.
• Respond to your enquiries and keep you updated about appointments.
• Send you information you have requested (e.g. newsletters or reminders).
• Improve our website and services.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent – when you opt in to communications such as newsletters.
• Contract – when processing is necessary to deliver our veterinary services.
• Legal obligation – to meet regulatory or statutory requirements.
• Legitimate interests – to provide the best service to our clients and improve our operations.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site. You can manage or disable cookies in your browser settings.

6. Sharing Your Information

We do not sell or rent your data. We may share your information with:

• Veterinary specialists, laboratories, or referral services where needed for your pet’s treatment.
• IT service providers and website hosting providers.
• Payment processors.
• Regulatory bodies or authorities where legally required.

7. Data Security & Storage

• We store personal data securely and only for as long as necessary.
• We use technical and organisational measures to prevent loss, misuse, or unauthorised access.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data (where legally permitted).
• Restrict or object to the processing of your data.
• Withdraw your consent where processing is based on consent.
• Request transfer of your data to another provider (data portability).

To exercise your rights, please contact us at info@hensolvets.com.

9. International Transfers

If we transfer personal data outside the UK/EEA, we will ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hensol Veterinary Services Ltd
Website: https://www.hensolvets.com
Email: info@hensolvets.com